We move both residential and commercial moves.

Things You Need To Know Before We Move You (printable version)

It is our desire to exceed all the customer’s expectations in the quality of the move. We hope to serve you well.

In order to make your big moving day a smooth, painless experience, there are some things that you need to do, and to be aware of, before we arrive at your home on moving day. An unprepared customer causes us to loose some of the efficiency we work so hard at to achieve. A well prepared customer allows us to move quickly, safety, and effectively, so that not only does the moving day go by smoothly, the customer is able to settle into their new home more conveniently. It is our goal to provide the best possible service and we are continually looking for ways to improve. 

TIME YOU ARE CHARGED FOR

• Time STARTS from our office and ENDS back at our office MINUS any breaks that the crew might take.

PREPARING YOUR MOVE BEFORE WE ARRIVE

• Everything must be cleared off the TOP OF ALL FURNITURE before we arrive (so that we don’t have to waste any time doing that).

• All drawers and storage cabinets and DESKS must be completely empty. That way the crew can move quicker and they won’t get hurt.
  LATERAL and WOOD file cabinets must also be empty (so that they won‘t fall apart and be damaged.)

• JEWELRY CHESTS should be emptied or wrapped with a bath towel and taped.

• BOXES must be full, closed FLAT and TAPED shut. Label each box for the room they go to. Use small boxes for heavy & fragile items.

• If you need WARDROBES for your hanging clothes, we need to know before we arrive so that we can bring them with us. Rent is $5 each.

• GAS DRYERS and GAS STOVES must be unhooked before we arrive by a licensed plumber or by the home owner. (We are not allowed to do this.)

• REFRIGERATORS must be emptied by the home owner before being placed on the truck. They are usually one of the last items put on the truck.

THINGS WE DO NOT TAKE.

• Propane tanks

• Gas cans

• Unboxed oil paintings

• Unboxed lamp shades

• Computers, stereos and VCRs not in their original boxes.

We can take TVs but we are released from liability if Plasma and Flat screen TV’s are not in their original boxes.

PROTECTING YOUR FLOOR

• We have canvas runners we can use to PROTECT YOUR FLOOR if it is raining, and special stick-to-the-floor runners which we sell.

NON-BINDING ESTIMATE

• This is a NON-BINDING ESTIMATE meaning that the time that it takes in real life is the time that we charge. 9 times out of 10 we can get the job done faster than the estimate when we have a complete list. However, if the estimate shows one full truck load at 8 hours, but we have to return for a 2nd truck load, we have to charge accordingly, whether it‘s 2, 4, or 8 additional hours. Fully completed estimates help us with our scheduling and help our customers know the approximate cost of the move.

RATES

Monday-Friday

• $85 per hour for 2 men and a truck.

• $115 per hour for 3 men and a truck

Saturdays

• $95 per hour for 2 men and a truck

• $130 per hour for 3 men and a truck

3 men work faster than two men, so the end price ends up being the same. We decide. A job that takes 2 men 8 hours, takes 3 men 6 hours.

Extra Charges

• There is an extra charge for PIANOS ($75 or $125 depending on the piano size) and SAFES ($35 per 100 pounds for safes under 800 lbs).

PAYMENT

• We don’t take CREDIT CARDS. Payment must be with CASH or PERSONAL CHECK if one of the two addresses on the paperwork is on the check and the sequence number in the top corner is over 500. Storage moves and load-only jobs require cash. Don’t pack the checkbook in a box.

TIPPING

• TIPPING IS ALLOWED: Tips should reflect the efficiency and quality of the work. If they do any damages they should not be tipped at all.

ITEMS THAT ARE RELEASED FROM LIABILITY

• Furniture that is taken apart or moved by the customers.

• Customer assembled PARTICLE WOOD furniture.

• Contents of boxes packed or unpacked by the customer.

• Leather furniture if it has to go through a tight space.

• Electronic items not dropped or crushed by the Movers.

DAMAGES AND RECOVERY

There are 4 levels of insurance you can choose from (required by law of all movers in Illinois). If there are damages, the mover or the insurance company has the right to first make repairs up to the value of the insurance chosen. The mover is released from repair liability if the piece of furniture is not allowed to be removed from the customer’s home.

1. The first level is FREE. However, reimbursement is only at 30 cents per pound per article. That means that if something weighs 100 lbs, the most you will get is $30 for the item. If the item weighs 10 lbs, the most your will get is $3.00 for the item.

2. The second level of coverage is our DEFAULT VALUE. The coverage limit is $2.00 times the total weight of the shipment. A fully loaded 24’ box truck contains ~10,000 lbs. A full load is covered up to $20,000. A half load, $10,000. A 50% loaded truck costs $50. 100%=$100

3.  If the default value doesn’t give you enough coverage, you can DECLARE the actual value of ALL your items. Let’s say your items are worth  $30,000, that would cost $150 at 50 cents per $100 value.

4. The fourth option has a $0, $250 or a $500 deductible. This option requires a page long document to be filled out. Rates are $.60 per $100 for 0 deductible, $.45 per $100 for $250 deductible, and $.25 per $100 for $500 deductible.

Most people choose option 1 or 2 depending on the quality of their furniture.     The customer’s contents must be insured as a whole.

INSPECTIONS

A walk through inspection will occur

• Before the move begins to see where the furniture is located & to note prior damages

• After the truck is loaded.

• After the truck is emptied to check for damages, forgotten furniture, and moving tools and blankets left behind in the house and porch.

CANCELLATION POLICY

• There is a $170 CHARGE if the job is CANCELLED within 24 hours of the move time (to cover expenses incurred as a result).

TERMS

• Customer agrees with all the terms (front and back of Estimated Cost of Services, Phone Estimate Work Sheet, & TERMS AND CONDITIONS).

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